Terms of service.

1. Who we are

RemNet is a business registered with the Dutch Chamber of Commerce under KVK number 94695245 (establishment number 000060149787), with its registered address at Verdunplein 17, Unit C8110, 5627 SZ Eindhoven, the Netherlands. “RemNet”, “we” and “us” mean that business; “you” means the person or business holding the account.

RemNet is a business tool, intended for business use. By creating an account you confirm you are acting in the course of a trade, profession or business.

2. The service (and what “beta” means)

RemNet is a funnel analytics service for e-commerce funnels: a JavaScript tracker you install on your own websites, a dashboard that reports funnel metrics (hook rate, CTA rate, conversion, revenue per visitor and related statistics), an optional Shopify integration, and periodic reports.

The service is currently in beta. That means, plainly:

• features may be added, changed or removed as the product matures — feature statuses on the website (“shipped”, “on the press”) are indicative, not commitments;
• occasional rough edges, gaps in data and downtime are more likely than in a mature product; and
• the service is provided as-is (see section 10).

3. Your account

• Provide accurate registration details and keep them current.
• Keep your credentials to yourself. Everything done under your account is on you; tell us immediately at info@remnet.io if you suspect compromise.
• Two-factor authentication is available and recommended. Use it.

4. Acceptable use

You agree not to:

• install the tracker on websites you do not own or are not authorized to operate analytics on;
• use the service for websites or activities that are unlawful in the markets you target or under the law that governs these terms;
• attempt to smuggle personal data into tracker events (for example by putting names, e-mail addresses or other identifying data in URLs or CTA labels you know we will record) — the tracker is designed to collect no personal data, and you agree not to defeat that design;
• probe, overload, or disrupt the service, or access it by any means other than the documented tracker and dashboard;
• resell or white-label the service without our written agreement.

We may suspend or terminate accounts that break these rules — with notice where reasonable, immediately where not.

5. Your sites, your visitors, your duties

You operate the websites you connect. For the data the tracker collects from your visitors, you are the data controller and RemNet is your processor (see the privacy policy for exactly what is and is not collected). You are responsible for:

• having the right to install analytics on every site you connect;
• your own legal notices — privacy policy, cookie/storage disclosures and, where required in your markets, consent — for your own sites;
• complying with the laws that apply to your business.

A data processing agreement (DPA) reflecting Article 28 GDPR is available on request at info@remnet.io.

6. Data: who owns what

• Your data is yours. The event data collected from your sites and the reports derived from it belong to you. You can export them at any time.
• We use your data only to provide and improve the service to you — never to sell, rent, or build advertising audiences. Aggregate, non-identifying service statistics (e.g. “events processed per day”) may be used to operate and describe the service.
• Data is stored on servers in the European Union. Details, retention periods and subprocessors are in the privacy policy, which forms part of these terms.

7. Fees — currently €0, and what happens after

During the beta the service costs €0, and no payment details are collected — there is no card on file that could be charged automatically.

We may introduce paid plans. If we do, the prices and billing terms will be made available at that time and will apply only once you agree to them; a beta account is not converted into a paid one on its own. Billing is handled through Shopify (the Shopify Billing API) for merchants with a connected Shopify store, with invoices and VAT applied as required by law, and if you choose not to take a paid plan you keep a 30-day window to export your data.

8. Availability & support

We aim for the service to be reliably available, but during the beta we offer no uptime guarantee (SLA), and we may interrupt the service for maintenance. The tracker is built to fail silently: if our servers are unreachable, your website keeps working — though events during an outage may be lost, and lost events cannot be reconstructed.

Support is provided by e-mail at info@remnet.io on a reasonable-efforts basis, typically within one business day.

9. Intellectual property

The service — software, tracker, design, documentation, this very website — is and remains ours. You get a non-exclusive, non-transferable right to use it for your own business while you have an account. Your data remains yours (section 6). If you send us feedback or ideas, we may use them to improve the service without obligation or compensation — that is the entire feedback program.

10. Liability

The service is provided as-is and as-available, without warranties of fitness for a particular purpose. Analytics inform your decisions; they don’t make them — you remain responsible for how you act on the numbers.

To the maximum extent permitted by Dutch law, our total liability for any claims arising out of or relating to the service is capped at the greater of (a) the amounts you paid us in the 12 months before the claim arose and (b) €100. We are not liable for indirect or consequential damages, including lost profits, lost data (see the export tools), or lost advertising spend.

Nothing in these terms excludes or limits liability that cannot be excluded under Dutch law, including damage caused by our intent or deliberate recklessness (opzet of bewuste roekeloosheid).

11. Ending things

• By you: any time, from the dashboard or by e-mail. No notice period, no retention offer, no guilt trip.
• By us: on material breach of these terms (immediately where justified), or if we discontinue the service or the beta — in which case we aim to give you reasonable notice so you can export your data first.
• After the end: you have 30 days to export your data, after which it is deleted as described in the privacy policy. Sections that by their nature survive (6, 9, 10, 13) survive.

12. Changes to these terms

We may update these terms as the service evolves. For changes that materially reduce your rights, we aim to notify you by e-mail in good time. Continued use after a change takes effect means acceptance; if you disagree, section 11 gives you a clean exit.

13. Governing law & venue

These terms are governed by Dutch law. Disputes that we cannot resolve together first — genuinely, e-mail us, that route is faster — are submitted to the competent court of the district of Oost-Brabant (Rechtbank Oost-Brabant), location ’s-Hertogenbosch, unless mandatory law designates another court.

14. Contact

Questions about these terms: info@remnet.io, or by post at RemNet, Verdunplein 17, Unit C8110, 5627 SZ Eindhoven, the Netherlands.